Our mission to help build a better Internet is rooted in the importance weplace on establishing trust with the Internet community globally. To earn and maintainthat trust, we commit to communicating transparently, providing security, andprotecting the privacy of data on our systems.
This Policy only applies toDNSSense’s collection, use, and disclosure of personal information inconnection with the use of the DNSSense Application(s). This Policy does notapply to DNSSense’s collection, use, and disclosure of personal informationthrough the Application when the Application is used as part of a DNSSense forTeams account, as described in more detail in Section 3.
We only collect and store the minimum amount of data we believe is required to operate and improve the Application. There are three categories of data that we collect: Account Data, Operational Data, andDNS Resolver Information as described more fully below. Your Account Data and Operational Data are pseudonymized. Your DNS Resolver Information is anonymized at our edge data centers.
We do not collect your name, phone number, or credit card information (or records of any payments collected by the applicable App Store). The only information we receive from the applicable App Store is a limited amount of information that we need to confirm your subscription for a Service. We do not receive from the App Store any of your personal data or other information about your App Store account. We only receive your email address if you have decided to give us feedback and/or report bugs.
We recognise that the correct and lawful treatment of Personal Data will maintain confidence and will provide for successful business operations.Protecting the confidentiality and integrity of Personal Data is a critical responsibility that we take seriously at all times.
When you install theApplication on your MACOS, create or update your account, we collect and store the “Account Data” described below, depending on your use of the Application.
DNSSense also collects and stores “Operational Data” when you connect to our network. This data is required to operate and improve our Application.
DNSSense only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized. We use the information we collect, as described in Section 2 to operate and improve the Application, such as to assist us in our debugging efforts if an issue arises. We may also use the information we collect to comply with legal obligations as well as to investigate and prevent violations of the Application Terms of Service. We will not combine the information collected from DNS queries with any other DNSSense or third party data in any way that can be used to identify individual endusers.
We will maintain retention policies and procedures to ensure Personal Data is deleted after an appropriate time, unless a law requires that data to be kept for a minimum time.
We store your personal data only as long as is necessary to provide ourApplication and the associated services, pursue legitimate interests, and comply with applicable laws. Your Account Data and Operational Data will be stored for no longer than two years after your last use of the Application.
We will keep your email data until you unsubscribe and delete access log data which contain your IP address after 120 days.
Children’s privacy protection
Our services are not designed for, or intentionally targeted at, children 13years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.
Information associated with feedback and bug reports may be retained longer as needed.
Specifically, we do not permit our Service Providers to sell any personal information we share with them, or to use any personal information we share with them for their own marketing purposes or for any other purpose than to perform the services they provide to us.
In addition to sharing withService Providers as described above, we may also share your information with others in the following circumstances:
-When we are required to disclose personal information to respond to subpoenas, court orders, or legal process; or in the case of an emergency to protect any person from the danger of death or serious physical injury; or to establish or exercise our legal rights or defend against legal claims. (Learn more about how we handle law enforcement requests here);
-In the event of a merger, sale, change in control, or reorganization of all or part of our business;
-Where we have a good-faith belief sharing is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required to comply with our legal obligations; or as you may otherwise consent from time to time.
If you are an individual from the European Economic Area (EEA), please note that our legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. We normally will collect personal information from you only where: (a) we need your personal information to perform a contract with you (e.g. to deliver the services you have requested), or (b) the processing is in our legitimate interests. In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person. We will obtain your consent where required by law. Where we rely on our legitimate interests to process your personal data, you have the right to object. If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at firstname.lastname@example.org
In the event you elect to contact us to report an issue with the Application, to share feedback or to send console logs, we may receive limited personal data about you, such as your email address, that we retain for a limited period of time. You will have the right to access, correct, update, export, or delete your limited personal information that we retain. You may email us at SAR@dnssense.com with any such subject access requests (“SAR”), and we will respond within thirty (30) days.Please keep in mind that except for when you provide feedback, we don’t receive personally identifiable information from you, and we are unable to associate your identity with your Account Data or Operational Data. As a result, our ability to comply with data subject rights is limited to those circumstances in which we have your personally identifiable data.
We take all reasonable steps to protect information we receive from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, and we make use of privacy-enhancing technologies such as encryption. We will regularly evaluate and test the effectiveness of those safe guards to ensure security of our Processing of Personal Data. We are responsible for protecting the Personal Data we hold. If you have any questions about the security of your personal information, you can contact us at email@example.com
You have the right to request; the information about how your personal data is processed, a copy of that personal data and you have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
You can also; raise an objection about how your personal data is processed and request that your personal data is erased if there is no longer a justification for it and ask that the processing of your personal data is restricted in certain circumstances.
If you have any of these requests, get in contact with our Privacy Team.
Cookies are small text files that are placed on your computer when you visit our website and allow your browser to be reassigned. Cookies store information such as your language setting, the duration of your visit to our website or the information you enter there. This avoids the need to re-enter all necessary data for each use. Cookies also enable us to recognize your preferences and to tailor our website to your interests.
Most browsers automatically accept cookies. If you want to prevent cookies from being saved, select “do not accept cookies” in the browser settings. You can find out how this works in detail from your browser provider’s instructions.You can delete cookies that are already stored on your computer at any time.However, we would like to point out that our website may only be of limited use without cookies. Alternatively, you can prevent the collection and forwarding of your data (particularly your IP address) and the processing of this data by deactivating the execution of Java Script in your browser or by installing a tool such as “NoScript.”